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BOOKING
CONDITIONS
It is essential
you read and understand the booking terms & conditions as detailed
below.
Please note
that these conditions apply to all of our tours, packages and additional
services.
Please also
ensure you have read and understood the itinerary of the tour or
service you are booking, including any 'Custom Designed' packages
you have requested.
Bookings
& booking amendments
All booked and confirmed
tours have a guaranteed departure (see 'Cancellation
by Limestone Lake Rainforest Tours' for more details),
with a minimum of 1 person travelling. Other travellers may join
you on your chosen tour, however this cannot be guaranteed. If you
prefer a private tour, this can be arranged at no additional cost
(provided your preferred dates of travel are available at the time
of booking). Please advise your Limestone Lake Rainforest Tours
representative if you wish to travel in a private group.
On receipt of your booking
request Limestone Lake Rainforest Tours will reply within three
working days to confirm your reservation.
A deposit of 50% of the
total cost for the tour or service will be required on confirmation
of your booking. The
remainder owing is to be paid in full no less than 30 days prior
to your scheduled tour or service. Failure to do so will result
in loss of any deposit monies already paid and cancellation of your
booking.
Should the original booking
be made less than 30 days in advance of your tour or service, the
total amount owing is to be paid in full in order to secure your
booking.
At times it may be necessary
for Limestone Lake Rainforest Tours to make amendments to your bookings
at short notice due to outside influences (see 'Cancellation
by Limestone Lake Rainforest Tours' for more details). In such
cases we will try to keep costs the same but may need to re-invoice
if costs are considerably higher. We will contact you before any
such amendments are made.
If you wish to change
your booking in any way, the following fees will apply:
If the booking amendment
request is received by Limestone Lake Rainforest Tours 60 days or
more prior to your original tour's departure date, administrative
fees will apply on an application basis and will be dependent on
the details of the service or tour booked.
If the booking amendment
request is received by Limestone Lake Rainforest Tours less than
60 days before your original tour's departure, charges will be levied
as per fees outlined under 'Cancellations by the traveller'.
If there has been any
increase in the price of the tour or service you are changing your
booking to (since the time of your original reservation), the new
tour or service price will apply to the new reservation.
These fees are in addition
to any charges levied by hotels & local operators.
Cancellation
by the traveller
Loss of monies paid applies
to all cancelled reservations, including tours, packages, and additional
services such as accommodation and transfers.
The date of trip cancellation
is the date on which the written cancellation is received by Limestone
Lake Rainforest Tours.
The loss of monies paid
is as follows, and applies on an per person basis:
1. More than 60 days
prior to trip departure - Loss of deposit
2. Between 30 and 60 days prior to trip departure - 50% of total
booking cost or loss of deposit, whichever is the greater.
3. Less than 30 days prior to departure - 100% of total booking
cost.
No refunds will be issued
if you voluntarily leave a trip for any reason after the trip has
begun.
Refunds will be at the
discretion of Limestone Lake Rainforest Tours if you are involuntarily
forced to leave a trip for any reason.
No refunds will be made
for any accommodation, transport, sightseeing, meals or services
not utilised.
Please note that these
conditions are subject to change.
You are strongly advised
to take out cancellation insurance at the time of booking which
will cover cancellation penalties in certain circumstances (Note:
such insurance will not cover a change of mind).
Cancellation
by Limestone Lake Rainforest Tours
Limestone Lake Rainforest
Tours reserves the right to cancel any tour, however we will not
cancel a tour less than 60 days prior to departure.
Limestone Lake Rainforest
Tours reserves the right to cancel any trip or service, including
a guaranteed trip, at any time prior to departure due to terrorism,
natural disasters, political instability or other external events
which make it unviable for Limestone Lake Rainforest Tours to operate
your planned schedule.
If Limestone Lake Rainforest
Tours cancels a group tour which is guaranteed to depart, you will
receive a full refund or will be offered the opportunity to book
an alternative tour. The company is not responsible for any incidental
expenses that you may incur as a result of your booking such as
visas, vaccinations, non-refundable flights or loss of enjoyment,
etc. If the alternative tour chosen is of a lower value than that
originally booked then you are entitled to a refund of the price
difference. If the alternative tour chosen is of a higher value
then you will be required to pay the difference in price.
Hotel
& Transport Bookings
After your booking has
been confirmed we will check availability & book your additional
accommodation and transfers. Once these extra services have been
confirmed they are binding. Limestone Lake Rainforest Tours takes
no responsibility if you miss your transport or hotel booking due
to circumstances beyond our control. Every effort will be made to
change such arrangements
should the need arise.
Late
bookings
For bookings made within
15 days of departure, Limestone Lake Rainforest Tours reserves the
right to charge a late booking fee. Please note that for some tours,
accommodation bookings and additional services, it may not be possible
to make bookings within 15 days of departure.
Insurance
Limestone Lake Rainforest
Tours advises taking out travel insurance before your trip. When
selecting a travel insurance policy we advise that at a minimum
you are covered for medical expenses including emergency repatriation.
We strongly recommend that the policy also covers personal liability,
cancellation, curtailment and loss of luggage and personal effects.
Passports
and visas
You must carry a valid
passport and have obtained the appropriate visas when travelling
with Limestone Lake Rainforest Tours. Please ensure your passport
is valid for 6 months beyond the duration of the tour. It is your
responsibility to ensure that you are in possession of the correct
visas for your holiday.
Limestone Lake Rainforest
Tours cannot accept responsibility if you are refused entry to a
country because you lack the correct visa documentation.
NB. If you are staying
in Thailand for less than 30 days, most nationalities do not require
a visa, howeve please consult your local Thai Embassy or visit www.guidetothailand.com/thailand-travel-information/visa.htm
for more information.
Responsibility
You acknowledge that
travel on a Limestone Lake Rainforest Tours tour requires a degree
of flexibility, and understand that the tours route, accommodation
and modes of transport are subject to change without prior notice
due to local circumstances.
Should Limestone Lake
Rainforest Tours deem it advisable to amend an itinerary for any
reason, we may do so by shortening, varying or re-routing any tour.
These changes are binding and additional expenses will be charged
to you if the reason for any alteration is outside Limestone Lake
Rainforest Tour's control.
While traveling with
Limestone Lake Rainforest Tours you agree to accept the rules of
the company and our local operators at all times. You understand
that Limestone Lake Rainforest Tours reserves the right to decline,
accept, or retain any person as a member of the tour at any time.
You acknowledge that
Limestone Lake Rainforest Tours contracts with a network of companies,
government agencies and individuals to assist in the running of
its tours. To the best of Limestone Lake Rainforest Tour's knowledge,
these third parties are qualified to perform the duties they are
contracted to perform. However Limestone Lake Rainforest Tours will
not be held liable for any injury, damage, loss, delay or irregularity
that may occur due to the behaviour of these third parties.
Limestone Lake Rainforest
Tours will not accept responsibility or liability for any traveller
who contravenes any law or regulation of any country visited.
Note
to parents considering travelling with children
1. Culture
shock
From the first moment
of your arrival in Thailand, the heat and smells will assault you.
The Thai people have different ways of doing things, the food is
new, the cities are usually noisy, personal space is a largely forgotten
concept. People
from Asia often want to touch and play with western children which
could be very distressing for your child. Added
up, this affront on the senses is referred to as culture shock &
can be daunting for us all, but even more so for children.
The best way to handle
the attention and change in culture is to take things slowly. Let
your children adjust slowly to the new sights and sounds. You'll
probably soon discover that your children are more comfortable in
their new surroundings than you are!
2.
Standards of safety and hygiene
Standards of safety and
hygiene are sometimes considerably lower than at home. Remember
that your children may be more prone to sickness than you are.
Please ensure you travel
with your own first aid supplies and any individual medications
your children may require.
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