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BOOKING CONDITIONS It is essential you read and understand the booking terms & conditions as detailed below. Please note that these conditions apply to all of our tours, packages and additional services. Please also ensure you have read and understood the itinerary of the tour or service you are booking, including any 'Custom Designed' packages you have requested. Bookings & booking amendments All booked and confirmed
tours have a guaranteed departure (see 'Cancellation
by Limestone Lake Rainforest Tours' for more details),
with a minimum of 1 person travelling. Other travellers may join
you on your chosen tour, however this cannot be confirmed in advance. On receipt of your booking request Limestone Lake Rainforest Tours will reply within three working days to confirm your reservation. A deposit of 20% of the total cost for the tour and/or services will be required on confirmation of your booking. The remainder owing is to be paid in full no less than 21 days prior to your scheduled tour or service or on arrival at the tour (details will be confirmed in your booking documents and invoice). Failure to make payment by the due date will result in loss of any deposit monies already paid and cancellation of your booking. We offer payment by international bank transfer to our nominated account, or alternatively, you can pay by credit card with our secure internet payment system. INTERNET CREDIT CARD PAYMENTS: Please note that the credit card cardholder's name from which payment is to be made, must match that on the payment link page ie. your own name). If you wish to have the credit card link issued in your own and/or an additional name (eg. your partners' name), please advise prior to making payment, so the link can be re-issued to you in both names. Please note that credit card payments will incur a payment processing fee of 4.5% of the transaction payment amount. INTERNATIONAL BANK TRANSFERS: For international bank transfers, you should be able to perform this transaction at your local bank. If you choose this method of payment, please ensure you advise Limestone Lake Rainforest Tours by email once you have completed the transfer. We will then track the deposit with our bank and advise you once the money has cleared into our account. This normally takes 5 working days. Please also ensure you advise your bank to deduct any bank fees and charges before the transaction is calculated and processed. Any discrepancy between the invoice total and the payment amount received by Siam Commercial Bank in Thailand will be the responsibility of the client, and accordingly, will be charged back to the client. The details for international bank transfer payments will be forwarded to you at the time of your confirmed booking. Should the original booking
be made less than 21 days in advance of your tour or service, the
total amount owing is to be paid in full in order to secure your
booking, unless otherwise advised at the time of making a booking. At times it may be necessary for Limestone Lake Rainforest Tours to make amendments to your bookings at short notice due to outside influences (see 'Cancellation by Limestone Lake Rainforest Tours' for more details). In such cases we will try to keep costs the same but may need to re-invoice if costs are considerably higher. We will contact you before any such amendments are made. If you wish to change your booking in any way, the following fees will apply: If the booking amendment request is received by Limestone Lake Rainforest Tours 30 days or more prior to your original tour's departure date, administrative fees will apply on an application basis and will be dependent on the details of the service or tour booked. If the booking amendment request is received by Limestone Lake Rainforest Tours less than 30 days before your original tour's departure, charges may be levied as per fees outlined under 'Cancellations by the traveller'. If there has been any increase in the price of the tour or service you are changing your booking to (since the time of your original reservation), the new tour or service price will apply to the new reservation. These fees are in addition to any charges levied by hotels & local operators. Cancellation by the traveller Loss of monies paid applies to all cancelled reservations, including tours, packages, and additional services such as accommodation and transfers. The date of trip cancellation is the date on which the written cancellation is received by Limestone Lake Rainforest Tours. The loss of monies paid is as follows, and applies on an per person basis: 1. More than 60 days
prior to trip departure - Loss of deposit No refunds will be issued if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Limestone Lake Rainforest Tours if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. Please note that these conditions are subject to change. You are strongly advised to take out cancellation insurance at the time of booking, which will cover cancellation penalties in certain circumstances (Note: such insurance will not cover a change of mind). Cancellation by Limestone Lake Rainforest Tours Limestone Lake Rainforest Tours reserves the right to cancel any tour, however we will not cancel a tour less than 60 days prior to departure except in the following detailed circumstances. Limestone Lake Rainforest Tours reserves the right to cancel any trip or service, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for Limestone Lake Rainforest Tours to operate your planned schedule. If Limestone Lake Rainforest Tours cancels a tour which is guaranteed to depart, you will receive a full refund or will be offered the opportunity to book an alternative tour. The company is not responsible for any incidental expenses that you may incur as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative tour chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will be required to pay the difference in price. Hotel & Transport Bookings After your booking has
been confirmed we will check availability & book your additional
accommodation and transfers. Once these extra services have been
confirmed they are binding. Limestone Lake Rainforest Tours takes
no responsibility if you miss your transport or hotel booking due
to circumstances beyond our control. Every effort will be made to
change such arrangements
should the need arise. Late bookings For bookings made within 15 days of departure, Limestone Lake Rainforest Tours reserves the right to charge a late booking fee. Please note that for some tours, accommodation bookings and additional services, it may not be possible to make bookings within 15 days of departure. Insurance Limestone Lake Rainforest Tours advises taking out travel insurance before your trip. When selecting a travel insurance policy we advise that at a minimum you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects. Passports and visas You must carry a valid passport and have obtained the appropriate visas when travelling with Limestone Lake Rainforest Tours. Please ensure your passport is valid for 6 months beyond the duration of the tour. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. Limestone Lake Rainforest Tours cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation. NB. If you are staying in Thailand for less than 30 days, most nationalities do not require a visa, howeve please consult your local Thai Embassy or visit www.guidetothailand.com/thailand-travel-information/visa.htm for more information. Responsibility You acknowledge that travel on a Limestone Lake Rainforest Tours tour requires a degree of flexibility, and understand that the tours route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Limestone Lake Rainforest Tours deem it advisable to amend an itinerary for any reason, we may do so by shortening, varying or re-routing any tour. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Limestone Lake Rainforest Tour's control. While traveling with Limestone Lake Rainforest Tours you agree to accept the rules of the company and our local operators at all times. You understand that Limestone Lake Rainforest Tours reserves the right to decline, accept, or retain any person as a member of the tour at any time. You acknowledge that Limestone Lake Rainforest Tours contracts with a network of companies, government agencies and individuals to assist in the running of its tours. To the best of Limestone Lake Rainforest Tour's knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Limestone Lake Rainforest Tours will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Limestone Lake Rainforest Tours will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited. Note to parents considering travelling with children 1. Culture shock From the first moment of your arrival in Thailand, the heat and smells will assault you. The Thai people have different ways of doing things, the food is new, the cities are usually noisy, personal space is a largely forgotten concept. People from Asia often want to touch and play with western children which could be very distressing for your child. Added up, this affront on the senses is referred to as culture shock & can be daunting for us all, but even more so for children. The best way to handle the attention and change in culture is to take things slowly. Let your children adjust slowly to the new sights and sounds. You'll probably soon discover that your children are more comfortable in their new surroundings than you are! 2. Standards of safety and hygiene Standards of safety and hygiene are sometimes considerably lower than at home. Remember that your children may be more prone to sickness than you are. Please ensure you travel with your own first aid supplies and any individual medications your children may require.
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